Customer Service & Administrative Executive - Logistics & Shipping

Join JNC Line, a leading name in global logistics and shipping, as a Customer Service & Administrative Executive in the vibrant heart of Bali. This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless coordination between our customers and our operations team. You'll be the face of our company, providing exceptional service and administrative support to keep our business running smoothly.

At JNC Line, we're more than just a logistics company. We're a team of passionate professionals dedicated to providing top-notch shipping and logistics solutions to our clients worldwide. Our Badung office is the hub of our operations in Bali, and we're looking for someone who can help us maintain our high standards of service and efficiency.

In this role, you'll be handling a variety of tasks, from managing customer inquiries and complaints to processing and verifying shipping documents. You'll also be responsible for maintaining our office's administrative systems, including our CRM and inventory management software, SAP and QuickBooks. This is a great opportunity to grow your career in the fast-growing logistics industry, with plenty of room for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, complaints, and requests from clients and internal stakeholders.
• Process and verify shipping documents, including bills of lading, commercial invoices, and packing lists.
• Manage and maintain our office's administrative systems, including our CRM (Salesforce) and inventory management software (SAP and QuickBooks).
• Coordinate with our operations team to ensure timely and accurate delivery of shipments.
• Assist in the preparation and organization of shipping and logistics reports and documents.
• Maintain accurate and up-to-date records of all customer interactions and administrative tasks.
• Participate in team meetings and contribute to the development of new processes and procedures.
• Stay up-to-date with industry trends and best practices in customer service and logistics administration.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles, preferably in the logistics and shipping industry.
• Fluency in English, both written and spoken, is a must.
• Strong organizational and multitasking skills, with the ability to manage a high volume of work in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM and inventory management software (Salesforce, SAP, QuickBooks) is a plus.
• Valid driver's license and the ability to travel to different locations in Bali is a requirement.
• Detail-oriented with a strong commitment to accuracy and quality.

🛠️ Keahlian

Lowongan Terkait