Online Sales & Customer Service Officer - Remote (Sukoharjo)

Join Pro JerseyMX as an Online Sales & Customer Service Officer and play a pivotal role in driving our digital sales growth while delivering exceptional customer experiences. In this dynamic position, you will engage with customers through online platforms, promote our products, and ensure their satisfaction. Based in Sukoharjo, this remote role offers a competitive salary package and the opportunity to work with a growing company in the fashion industry.

As an Online Sales & Customer Service Officer, you will be responsible for managing our online sales channels, including Instagram, WhatsApp, and our website. You will handle customer inquiries, process orders, and provide excellent service to ensure customer loyalty. This role is perfect for someone who is passionate about fashion, customer service, and digital marketing.

Pro JerseyMX is a leading fashion brand in Indonesia, known for its high-quality jerseys and commitment to customer satisfaction. We are seeking a dedicated and proactive individual to join our team and help us achieve our sales targets. If you are ready to take on this exciting challenge and make a difference in our company, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Manage online sales channels, including Instagram, WhatsApp, and the company website.
• Handle customer inquiries and provide excellent customer service.
• Process orders and ensure timely delivery.
• Promote products through social media and other digital platforms.
• Monitor sales performance and provide regular reports.
• Collaborate with the marketing team to develop and implement sales strategies.
• Ensure customer satisfaction and build long-term relationships.
• Maintain accurate records of all sales transactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in online sales and customer service.
• Proven experience in managing social media platforms, particularly Instagram and WhatsApp.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using Microsoft Office, particularly Excel and Word.
• Familiarity with e-commerce platforms and tools such as Shopify or WooCommerce.
• Ability to work independently and as part of a team.
• Passionate about fashion and customer service.

🛠️ Keahlian

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